Trip.com hotel booking name order for foreign passport check-in

CedarHotel_742

I booked two domestic hotels through Trip.com for a family visit to Xi'an and Chengdu. My passport shows surname first, then two given names, but the booking confirmation displays my given names first. The hotel reservation desk says the passport number matters most, while Trip.com support says the name should match the document.

I can still cancel one booking, but the other is prepaid. I entered the passport number correctly and used the same phone number for both stays. What I cannot tell is whether the front desk scanner will reject the reservation if the name order differs.

For recent hotel check-ins with a foreign passport, did staff care about surname order, and is it worth asking Trip.com to amend the booking before arrival?

PearlRoute_364

Hotels have usually cared more about passport number and the person standing at the desk than the English-name order. I have checked in with surname first on the passport and given name first on the booking several times. The front desk copied the passport into their system and found the reservation by phone number.

That said, I would still ask Trip.com to add a note with the exact passport spelling.

LakeBooking_183

For prepaid rooms, contact the hotel directly after Trip.com adds the note. Ask the hotel to confirm they can see your passport number and phone number. A short written confirmation in the app chat is useful if the night-shift desk is confused.

If there are two guests, make sure every foreign guest is listed or at least ready with a passport at check-in.

Urban_Entry592

The higher risk is not name order but missing foreigner registration capability at smaller hotels. Before arrival, ask whether they can register foreign passport guests. Some budget branches will say yes online but then hesitate at midnight when the local system asks for document details.

I now call during daytime and ask that exact question in simple wording.

BambooTrip_590

This HiChina travel booking guide matches your situation: https://hi-china.com/d/447-how-to-book-hotels-trains-and-local-services-in-china-as-a-foreigner

My approach would be to keep the booking, ask Trip.com to add the passport spelling note, and call both hotels to confirm they can register foreign passport guests before you travel.