12306 passport name mismatch after airline-style middle name

Jasmine_Route64

I created a 12306 account with my passport number, but my name was entered in the same order I use for airline bookings: given name, middle name, surname. My passport page shows surname first in the machine-readable line, and now the app says the passenger identity does not match when I try to buy a high-speed rail ticket.

The account is tied to my phone number, and I do not want to create a second account if that causes more problems at the station. I can still reach the account settings, but the name field looks locked after verification.

Has anyone fixed this in 2026? Did you edit the passenger record online, go to a railway counter with the passport, or ask support to clear the passenger profile?

RailName_736

Go to a railway station service counter with your passport if the verified name field is locked. The staff can look up the passenger profile and tell you whether they can adjust it or whether you need to remove and re-add the passenger.

Do not buy a ticket with a slightly different name just to see whether it passes. The gate check can still fail.

TicketHall_518

I fixed a similar issue in May 2026 by deleting the passenger entry inside 12306 and adding it again with surname and given names exactly as the passport page displays them. The account itself stayed the same because the passenger entry was separate from the phone login.

If deletion is greyed out, the counter route is easier.

Platform_Gate205

Bring the physical passport, not just a scan. At the ticket hall, ask for help with foreign passenger identity verification. Large stations usually know this issue, but smaller stations may send you to a specific window.

Once corrected, try buying a short refundable route first only if your travel date is still far enough away.

Panda_WindowSeat544

The travel booking guide here has a section on passport-name order for trains and hotels: https://hi-china.com/d/469-how-to-book-trains-and-hotels-in-china-with-a-foreign-passport

For 12306, consistency matters more than the airline style. Match the passport record, then use that same spelling for future hotel bookings.