12306 in Xi'an rejects my passport over given name spacing

SilkRoadSeatMap

I am trying to book a train from Xi'an to Chengdu in the 12306 app, but the real-name check keeps failing because the app saves my given name with no space while my passport shows two separate given names. I can log in, browse trains, and even reach the payment step, but the identity check fails right before the ticket is issued.

I already tried deleting and re-entering the passenger profile in both English and Chinese interface modes. The passport number is correct, and I have used the same passport for domestic flights without trouble.

Has anyone fixed this recently with 12306, and did you need a station counter visit or just a different name format in the app?

JinjiSignalMap

The counter staff at Xi'an North told me the system usually follows the machine-readable passport line rather than the visual spacing on the photo page. After they corrected the passenger entry once at the station, the app stopped throwing the mismatch error. It was annoying, but the fix stayed on the account afterward.

PlatformNineNorth

If you have time before the travel day, go to a staffed 12306 window with the passport and ask them to verify the passenger profile manually. I had one middle name joined together in the app, and self-editing never worked. The staff adjusted the record in their backend and told me not to change the formatting again once it matched their system.

TerracottaRailLink

One more thing to check is whether your bank verification name format matches the 12306 passenger profile. When mine was inconsistent, payment would pass but issuance failed. After the station desk corrected the passenger entry, I booked normally on the next attempt without changing cards.